"Classy hotel, excellent location. Lots of options within the hotel."
Its an impressive hotel upon arrival. Depending on where you arrive, you may have to take an elevator or stairs (electric) to the check in area. It may confuse you because there is a coffee shop and then its a auditorium and shopping mall inside with the hotel. Check in is easy as usual, my room was available at noon and it was a busy day with a soccer team staying at the hotel, its a huge hotel so rooms should be available early and there was also a wedding there on a Saturday night. The room is big, two big beds, nice restroom and wash station. There is a bar on the room but its not included. The person I was with complained the elevator were slow but I didn't mind, the elevators were pretty big. Apparently on the 16th floor there is a restaurant with beautiful views as it is a tall hotel and it faces the rio santa catarina with stunning views of the city but I did not visit. Its a modern hotel, there were like 5 brides doing a photo shoot there, the mall shops are awesome too. You can exit out of the main exit or take another set of elevators down to the parking garage if you wish to exit to the streets, also another exit was through the big retail shop called Liverpool. Its located next to a lot of shops and close to the Macroplaza area. The bus which took us up and down the main street was less than a dollar each way. Enjoy the hotel, lots of things to do and interesting people, currently they do have a meet Santa Claus and take photos with his elfs (girls in elf outfits) area set up on the main floor. I think this hotel will definitely be where I will stay from now on, no competition. If you need a taxi, you can request one at the exit or just walk around the corner of the hotel for a cheaper option. There are quite a few employees greeting you and asking you if you need help, most spoke English, enjoy!
"very poor attention to regular customer"
Bad service in general and poor attention to services asked. Such as room service. The people you talked to do not pay attention on what you ask to bring. The poor guy that bring the food has to correct and get all the missing orders. The manager does not care one second and do not apologize for the lack of care and attention of its employees. They are working the way they are taught.
"Great spot for business or pleasure"
Nicely appointed, spacious and clean modern rooms at an affordable price. Everything seemed very new. The hotel has a nice restaurant with a breakfast buffet as well as a gym. It is attached to an office building and mall with several nice restaurants, a food court for more casual food, shops, a Starbucks, and a movie theatre. the staff was warm and friendly. The check in staff spoke English well and the breakfast buffet staff, while not proficient in English, put up with my poor Spanish with a smile.
"Nice Modern Hotel"
This hotel is nice and it is modern. Great views, Loved sitting out in on the veranda in the morning looking out at the mountains having a coffe. Lots to do in the surrounding area with friendly people.
"Nice and modern.. I will be back soon "
This is a very modern hotel. A lot of contemporary designs and art all over the place. The rooms are confortable and the view is amazing. Cool part is that this hotel it's inside a mall, so you literally go out and you are next to a Starbucks, Bershka, etc. Also is not that a far from Parque Fundidora so it's good in case you are coming to Monterrey looking for music festivals.
Inside in one of Mexico's most developed cities and against the backdrop of the gorgeous Sierra Madre mountain range is the new Fiesta Americana Monterrey Pabellón M hotel.
Strategically located inside the mixed-use Pabellón M development, which is home to a convention center, shopping mall and business offices, this hotel allows guests to stay mere steps away from downtown Monterrey's most dynamic venue.
The hotel features nine floors of guest rooms that offer a spectacular view of the city, in addition to a swimming channel, massage rooms and a gym. Other features include comfy common areas, event rooms, and a restaurant where guests can dine on the outdoor terrace.
Enjoy a pleasant and productive stay in our modern rooms that go above and beyond every expectation, complemented by warm personalized service that caters to your every need from the first moment of your stay to the last.
Fiesta Americana Monterrey Pabellón M is an environmentally friendly hotel and is also 100% smoke-free.
Please note that check-in begins at 3pm, subject to availability. Check-out is at 1pm. Express check-out is recommended.