I don't write bad reviews typically unless I been there a couple of times, BUT it was needed. There was a huge event taking place that weekend that you would think would be a heads up to clean all rooms. Nope. First bad sign - opened up the "new" soap and found a hair embedded in it. I think I know that they re-use soap, but I thought at least they re-boil /form them before re-packaging. That was disgusting. I had low hopes from that point on. 2nd - the shower drain was still clogged and full of hair/soap discharge. 3rd - the bathroom had hair on the floor still, not a lot but we noticed. 4th - the comforter had a stain on it. 5th - While I'll just leave this to the fact that maybe the building was old, but the room would smell musty if we didn't have the AC on. the AC did work though. Service wise was fine, we got the towels we ordered and check-in was fine. Nothing was taken from our room that I know of (I only mention that since other reviews mentioned theft). The Conference rooms were average. I didn't go to to the restaurant, but they had the ice ...so from what I saw it looked nice. The guy that worked there was nice.

Dirty rooms, dirty gym, no towels, no water. Stolen IPhone and Samsung chargers This was my first bad experience with Fiesta rewards. They denied my courtesy welcome drink, I am black fiesta rewards level. Did not receive a fiesta rewards level room, I will never stay again on gamma hotels. Huge difference on service, cleaning and honesty vs Fiesta Inn hotels. I made the claim just 30 min after I leave the hotel and they said they had no chance to check because the manager was on holidays until Sunday, on Sunday In called 5 hours to made my claim and in the end manager never answered

The room was not ready by the time I got - even though I arrived later then check in hours. I got a down grade. The room I got had a used mask on it. Nasty. One of the beds seemed to be have recently used and was poorly prepared to be used again. Thankfully there were 2 beds and I used the other one. Awful food (on dinner and breakfast). Pillows were not comfortable at all. Service was ok and polite staff. Location appropriate to what I needed, but never again.

The room was not cleaned properly their was no hand towels or body wash towels, after I asked for some and they said that they didn’t provide any hand or wash towels .The second day of my stay I left in the morning and when I gat back in the late afternoon the room was not cleaned up, I had to go and ask the receptionist to get house keeping to clean my room they never apologized for any inconvenience that I had during my stay, will not be going their ever again.

It's close to Otay border and very convenient for business travelers. Hotel has good buffet breakfast and the all the rooms have been updated. However, the gym is very old and needs new equipment. The weight machine is broken and only has 1 old treadmill.