They promised us a crib and a single bed when we made the reservations directly with them. The first night they had nothing for us, and the second night they only had one tiny crib. If you have babies, this is not the place for you!

In serious need of an upgrade. It was built in 1912, and since its peak in 1913 it's all been downhill. The first room I was offered stank of mildew and was falling apart. DISGUSTING. The second room was hardly bigger. The AC was barely functioning, in the room, the hallways, and the restaurant. Everyone seemed to be mopping swear from their brows, including a couple of the paintings. There are plenty of other hotels in Monterrey. Find one. If you can't, find a park bench to sleep on.

This hotel has been here for probably more than 100 years. Still elegant with modern facilities. Nice lobby restaurant. Rooms are OK, some need a little remodeling but beds are very confortable. Service was courteous and efficient

Very well located near the Macroplaza and downtown monterrey. Traditional hotel but renovated and under a chain managment. Rooms are nice and have good internet and space to work. Clean sheets and nice toiletries. Good tv! Food is good but I don’t like Buffett’s at all and they feel always fat to expensive for me. Staff always friendly and god service. Avoid rooms next to the elevators because they is always noise.

Checking was smooth, staff is very friendly, my room was very clean, bed had to be memory foam, pillows were good. I had a superior king room, 42 inch flat screen, ironing board and iron in room, coffee maker and frig, safe, had a wonderful view of mountains. I ate breakfast in hotel which was very good, eggs to order. Half block away from Macro Plaza with tons of shopping, site seeing was good. I will stay here again.