It's a very good place to arrive when you go from vacations, the only thing that I saw it's that maybe needs a better WIFI because I was some problems to connect in my room, but rest of the things like food, pool, the room are very good.

We didn't have air conditioned through our whole stay even though we were told they were going to fix it since the very first day. Also some of the members of the staff were rude, specially the cook of the pool-bar.

This hotel is NOT at the beach, but that is something that we knew beforehand for our family vacation. What we did not know is that for every meal (breakfast, lunch and dinner) there is always very loud live music at the restaurant. After 2 days you are just fed up that you can't get a nice quite meal. The pool also has loudspeakers with music all day long. So if you want to have a restful stay, avoid this place. It is very loud. The food is below average and the all inclusive deal is very confusing as it is not "all inclusive" - they apply some restrictions. WiFi is free, but it is so bad that is non-existent The rooms are good sized as well as the bathroom. Tried to use the room service, but was a total disaster. Wanted a club sandwich -they ran out of bread- Requested a lemonade, they didn't know how to make one. The staff is friendly and tries to accommodate your requests, but I think they are very limited on what they can actually do, as the management of the hotel is very poor. In fact, no manager was available during the whole stay. There are better options in Ixtapa, do not waste your time and money here.

This hotel has uncomfortable pillows and the beds are terrible. There are no fridges in the rooms! Water is expensive and it’s actually far from everything. The pool is fun but needs an overhaul I was covered in paint for 2 days. Don’t bother staying here.

Very good value for the money....especially at their all inclusive rate. This is not the property for people accustomed to multiple restaurants, 5 star treatment etc, but the staff are friendly, helpful, the beaches are clean, the pool is clean and the food and drinks good. We will definitely return. The one drawback is as others have mentioned.....there is an all night bar across the street and very loud until early morning. Request/pay for an ocean view room and you will be fine.