This is the second bad review I have written in over ten years for anything but this hotel was terrible. Small uncomfortable beds. Terrible pillows. I paid for a room with breakfast and staff tried to charge me even after I showed them my reservation. They complied after I was adamant and refused to pay for breakfast twice. The room is a double for four people and I was told the next day (after they tried to take money for the breakfast I had already paid for) that the room is only breakfast for two people. I showed them my reservation which showed that breakfast was already paid in advance for four people but they refused to accommodate. Them on the last night we asked for an extra blanket several times. When we finally got it, we woke up the next day with bites from bed bugs. It was awful!! Twice they wouldn't let us use the pool for no apparent reason. AC consistently stopped working. The key also consistently didn't work. They didn't clean our room at all. I had to ask several times. They tried to charge me for an extra bed that I didn't have. They tried to cheat me for various things the entire time I was there. It was very uncomfortable and a bad experience.

Check in is supposed to be at three made us wait over two hours for room . Not very helpful staff , don’t come here . Go to somewhere more professional and actually know how to run a business . 👎🏼👎🏼👎🏼

We came for an international special needs baseball tournament that was around the block and stayed two nights. We a family of 5 made one room work. The hotel was clean, and the rooms spacious. They have a small pool that my kids got to enjoy, but the hot tub was drained and out of order. The room was a double with two full beds, not queen beds. The mattress was springy, no foam. Very basic but met our needs. No fridge, no coffee and no hair dryer. A small table with 2 chairs, a separate desk in the room and satellite TV. The best part was the variety of restaurants in the area to eat, tacos, Chinese, burgers, Italian, Mexican seafood, sushi, etc. We would stay here again. The staff was extremely friendly. The hotel also has a party hall next door that we got to enjoy. A little worn but nice. This made for a good mini vacation close to home.

I did not have reservations and just walked in. (I thought I’d be arriving the next day.) It was close to an appointment I had in the morning. The booking.com price was $65./night but the least expensive room I was quoted by the front desk was 1900 pesos/night. ($105. U.S.). Maybe they were near full or a walk-in price is more expensive. (I’d hate to think it was because I was from the U.S. and looked like I could pay more). They do NOT accept dollars (weird, huh?, as it is a border town). Fortunately I had pesos with me. They also accept credit cards. I had no options, since it was 10 pm. The room was well appointed and everything was clean. There was ample closet space, an ironing board and iron and a hair dryer (that fell off its mounting when used.) There were complimentary soaps, shampoo, conditioner and lotion with plenty of hot water and towels also. The TV worked well but only had CNN in English. There was a phone in the room. I had to hunt for an electrical outlet (none at the desk in the room) to plug in my cell phone. I used the one near the closet and laid my phone on the floor. The room faced a baseball field (in the back of the hotel) on both sides but it was quiet for sleeping. I was awakened by a truck horn continually blowing at 5 am and couldn’t get back to sleep. Obviously neither could the people on the other side of my room because they started making (light) noise at 5:20 am. The bed and pillows were comfortable and very clean. There was no breakfast included but there was a restaurant on the side of the parking lot. I was nervous about my car’s safety but there is a parking lot on the premises with a guard 24 hours. He was friendly and helpful. I had completely forgotten to get change (pesos) to leave for the maid. That is a custom in Mexico. I had to leave by 9:45 am to get to a appointment or I would have gone back to give my “propina” (tip). I would recommend this hotel BUT make a reservation to get a better price. To me $105. is expensive to stay in Tijuana. However the hotel is in a good neighborhood (I used to live 2 blocks away) and very close to the airport and the border crossing (in the Otay Constituyentes area). I would recommend this hotel.

Arrived here at night from the airport. Neighborhood was scary. The hotel staff was nice and we might have stayed except that it looked like they hadn’t vacuumed the halls for a few weeks. They are under construction with plans to expand, so I am sort to write this review, but I don’t want anyone else to be stuck booking here. We ended up going elsewhere for a higher rate because we were too late for an online booking at another hotel.