Arrived here at night from the airport. Neighborhood was scary. The hotel staff was nice and we might have stayed except that it looked like they hadn’t vacuumed the halls for a few weeks. They are under construction with plans to expand, so I am sort to write this review, but I don’t want anyone else to be stuck booking here. We ended up going elsewhere for a higher rate because we were too late for an online booking at another hotel.

It’s really sad because everyone on the staff was so friendly and the buffet is really good. After I checked out I realized I left my phone charger plugged in and called them right away. They said no one from cleaning crew was there to ask and they would do so next morning and call me back. I had to call them twice because that never happened. When they finally answered about it they were so uninterested in solving the problem and just said no one found it. Are you kidding me?! I’m absolutely certain I left it plugged in the room!! Definitely my fault but still, I would like to be able to trust the people that work in the hotel I chose to stay at. I mean seriously, it's a phone charger...

It's hard to think of anything to recommend this hotel other than its proximity to the University of Baja California where I was visiting. Everything about the room is average. As noted by another reviewer, the electrical outlets aren't convenient. My AC didn't work properly so I could not cool the room beyond a certain level, making for a somewhat uncomfortable night even though outside temp was mild. The breakfast was located in a restaurant across the parking lot which seemed a bit strange. The staff seemed a bit disorganized considering that it was a buffet. Had some challenges getting the few things I requested (and I speak Spanish fluently) and even though breakfast was included with my room there was some confusion about it when I was ready to leave. I spent much more time at breakfast than planned. Nice pool though. I regret that I didn't have a chance to enjoy it.

A/C was never fixed after reporting it after our 1st night of our 3 night stay. Room smelled terrible, had to buy air freshener from the pharmacy across the street. Although I will say the staff was very friendly.

Despite the fact that the visual aspect of the Hotel is quite nice the experience here was just not the best what so ever from the initial arrival. Made reservations weeks prior to arrival and confirm by personally speaking to the receptionist a few days prior to only arrive after driving a few hours to be informed that our rooms had been canceled. It took over 1hr to get everything situated due to the guy at the service desk being so carefree about the whole situation until we mentioned finding another hotel which truthfully I would have preferred but had my daughter and it was 1:30am. Finally after roughly over 1hr of waiting we were still dissatisfied with the rooms mainly due to the restroom being so loud which after such a long day we were too tired to care about the noise. I have to say that the cleaning service girl taking care of our room was great and extremely nice. Our last night there after another long day we get to our room to come to realized that the cold water didn't work after speaking to the service desk it was fixed so of course after being informed that everything was good we continue to take enjoy a shower to getting in and after a minute the cold water goes away again to get burned from the steaming hot water. I understand that things go wrong and accidents happen without the control of anyone but if someone just complained about their water and they are obviously planning on showering why not make an attempt to inform us that the issues with the water had continued instead of waiting to get contact the by their guest again because they get burned due to the lack of consideration.