The room was not cleaned properly their was no hand towels or body wash towels, after I asked for some and they said that they didn’t provide any hand or wash towels .The second day of my stay I left in the morning and when I gat back in the late afternoon the room was not cleaned up, I had to go and ask the receptionist to get house keeping to clean my room they never apologized for any inconvenience that I had during my stay, will not be going their ever again.

It's close to Otay border and very convenient for business travelers. Hotel has good buffet breakfast and the all the rooms have been updated. However, the gym is very old and needs new equipment. The weight machine is broken and only has 1 old treadmill.

This is the second bad review I have written in over ten years for anything but this hotel was terrible. Small uncomfortable beds. Terrible pillows. I paid for a room with breakfast and staff tried to charge me even after I showed them my reservation. They complied after I was adamant and refused to pay for breakfast twice. The room is a double for four people and I was told the next day (after they tried to take money for the breakfast I had already paid for) that the room is only breakfast for two people. I showed them my reservation which showed that breakfast was already paid in advance for four people but they refused to accommodate. Them on the last night we asked for an extra blanket several times. When we finally got it, we woke up the next day with bites from bed bugs. It was awful!! Twice they wouldn't let us use the pool for no apparent reason. AC consistently stopped working. The key also consistently didn't work. They didn't clean our room at all. I had to ask several times. They tried to charge me for an extra bed that I didn't have. They tried to cheat me for various things the entire time I was there. It was very uncomfortable and a bad experience.

Check in is supposed to be at three made us wait over two hours for room . Not very helpful staff , don’t come here . Go to somewhere more professional and actually know how to run a business . 👎🏼👎🏼👎🏼

We came for an international special needs baseball tournament that was around the block and stayed two nights. We a family of 5 made one room work. The hotel was clean, and the rooms spacious. They have a small pool that my kids got to enjoy, but the hot tub was drained and out of order. The room was a double with two full beds, not queen beds. The mattress was springy, no foam. Very basic but met our needs. No fridge, no coffee and no hair dryer. A small table with 2 chairs, a separate desk in the room and satellite TV. The best part was the variety of restaurants in the area to eat, tacos, Chinese, burgers, Italian, Mexican seafood, sushi, etc. We would stay here again. The staff was extremely friendly. The hotel also has a party hall next door that we got to enjoy. A little worn but nice. This made for a good mini vacation close to home.